Frequently Asked Questions
Find answers to common questions about our shipping and logistics services.
How long does international shipping take?
Transit times vary greatly depending on the origin, destination, and shipping method. Air freight generally takes 1-5 business days. Ocean freight can take anywhere from 10 to 45+ days. We will provide an estimated delivery time when you request a quote.
How do I track my shipment?
You can track your shipment using our online tracking tool. Simply enter the tracking number provided to you at the time of booking into the "Track Shipment" page to see real-time updates on your cargo's status and location.
What items are prohibited from shipping?
Prohibited items generally include hazardous materials, explosives, flammable liquids, live animals, perishable goods (without proper arrangements), illegal substances, and items restricted by the destination country's customs regulations. Please contact us for a detailed list regarding your specific destination.
Do you provide customs clearance services?
Yes, we offer comprehensive customs brokerage services. Our team of experts will handle all necessary documentation and ensure your shipment complies with all local and international regulations to prevent delays at the border.
Are my goods insured during transport?
While carriers provide basic liability coverage, it is often limited. We strongly recommend purchasing comprehensive cargo insurance to protect the full value of your goods against loss or damage during transit. We can facilitate this coverage for you.
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